Verify your identity

Some journeys are open only to verified learners, to one gender or from a certain age. A verified identity also confirms your gender and age for study partners, and the lower price for some countries needs it. You only do this once.

How it works

1. Open Identity check (under Settings in your account).
2. Have an official ID ready: a passport, national ID card or driving licence.
3. Press Open the camera. A four-digit code appears.
4. Press Record 6 seconds, hold the ID next to your face, say the code aloud and turn your head slowly. It takes 6 seconds.
5. Watch it back. If your face, the ID and the code are all clear, press Send for review; if not, press Record again.

A member of the Basira team looks at it, usually within a day, and the bell tells you when it's done. If it didn't go through, the page says why and you can record again (up to 3 times in 30 days; after that, write to support).

Your privacy

• The video is seen by one team member and deleted as soon as they decide, or after 7 days if no one has looked at it.
• We keep only your name as written on the ID, gender, year of birth and nationality. They are never shown publicly.
• Your study partners see only a ✓ after your name, never your details.

If something in your record is wrong, write to support and we'll correct it.

Where it's used

• Journeys: a journey that asks for a verified identity says so on its page, with Verify my identity. Until your identity meets its requirements, its lessons stay closed even with a membership; free previews stay open.
• Study partners: your verified gender and year of birth replace what you typed under Preferences, and you can tick Only suggest verified people.
• Country prices: the lower price for some countries is for verified nationals who live there. Under the price you may see "Verify your identity to get your country's price". For Iran, it applies to verified Iranians who connect from Iran or top up their wallet in Toman.