Support

We're here to help. These are the most common questions, and at the end of the page is how to reach us.

Signing in to your account

• Were you a learner on the old site? Your account, progress and journeys came with you. Sign in with your email address or username, and the same old password.
• Prefer Google? Choose "Continue with Google" on the sign-in page. If your Google account uses the same email, you'll reach the same account.
• Forgot your password? Choose "Forgot your password?" on the sign-in page, or ask for a sign-in link to be sent to your email.
• Didn't get the email? Wait two minutes, then check your spam folder.

Membership and payments

• You manage your membership from the My account page: change your payment method, get receipts, and cancel your membership.
• If you bought a journey and it doesn't appear in your account, reload the page after a minute. If the problem stays, write to us.
• The refund terms are in the refund policy.

The video won't play

• Reload the page, and check your internet connection.
• Try another browser, or turn off ad blockers for this site.

Write to us

If you didn't find your answer above, use the form below to ask for help. You will receive an email when we reply and you can follow up from here.